Customer care staff
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Nature of the job Full-time |
Position/position Staff/Expert |
Job posting date 20/10/2023 |
Degree requirements Vocational |
Experience required Not required |
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Gender required Male Female |
Work location Alcove Library Ho Chi Minh |
Job description
- Receive and handle customer problems and complaints related to products. enterprise services.
- Advise on suitable solutions to solve customers' problems.
- Analyze and clarify the causes of customer inquiries and complaints.
- Support opening and maintaining accounts for customers.
- Respond to messages and advise, answer all customer questions before, during and after using products/services.
- Continuously monitor to promptly correct and adjust problems that arise while customers use products/services.
- Handling calls, acting as a bridge between customers and related departments.
- Support customers to place orders, exchange goods, refund or cancel orders.
- Consulting on discount and promotional programs for customers.
- Collect, research and analyze customer needs, as a basis for proposing business development strategies to superiors.
- Attract and find potential customers, optimize sales.
- Contribute ideas and strive to complete all assigned tasks well.
- Representatives give gifts of gratitude and maintain good relationships with customers on special occasions such as holidays, New Year, birthdays, etc.
- Work on the principle of respecting the regulations, policies and culture of your business.
Job request
|
Nature of the job Full-time |
Position/position Staff/Expert |
Job posting date 20/10/2023 |
Degree requirements Vocational |
Experience required Not required |
|
Gender required Male Female |
Work location Alcove Library Ho Chi Minh |
Benefits